Payment Cancellation Agreement

How Do I Cancel My Account?

If you are having difficulty using your account or if something is not working as expected, please feel free to contact us. We will be happy to assist you and work to resolve any issues you may have.

Domain Name Renewals

If you no longer want to renew your domain, please submit a ticket to our Billing department with the name of the domain you no longer want to renew. To help expedite your request, please contact us via the email address associated with the domain name or provide us the order number.

Account Addons & Other Services

To cancel your account addons such as SiteLock, goMobi, or SEOGears, please submit a ticket to our Billing department with your account information and the service you want to cancel.

What happens after I submit the cancellation request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result. Please contact us via customer service and make the cancellation request directly so that you won't be held reliable.

Once you know we have your request, please allow us 48 hours to verify your identity and close your account. Your account will remain active until you receive our second email confirming you were canceled successfully.

We typically offer a pro-rated charge for shared hosting when you have not used the time for which you paid. Please understand, we cannot offer a refund or pro-rated amount until after your account is canceled.

When will my cancellation be effective?

Unless you tell us otherwise, your account will be cancelled on the next payment cycle date, and you will continue to have access to your account until that time. For example, if your next payment date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks and cancel on the renewal date. If you want the cancellation to be effective on any date other than the next payment date, please let us know when we contact you to confirm your cancellation so we can cancel the account according to your instructions.

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